Why do you charge shipping?
We are a small manufactory with fairly calculated prices. With us, the shipping costs are not added to the product price and disguised, but shown openly and honestly. That being said, shipping costs have their purpose. There are costs that come up with every order - be it for the packaging material, the wages for our employees who lovingly pack your package, or the costs for the service and wages of the parcel carriers of the individual shipping companies, such as DHL or UPS.
How much are the shipping costs?
We charge a flat rate per order for the delivery of our products:
2,90 EUR (from 80 EUR free shipping)
6,90 EUR to Austria | other countries in Europe vary
The shipping costs are clearly indicated in the shopping cart system and on the order page.
Any shipping costs include the statutory value added tax. Since the VAT on the shipping fee is calculated depending on the goods purchased, it may be reduced if goods are purchased at lower VAT rates. This means that the shipping fee can only be finally calculated during the ordering process. However, it cannot become higher, but only lower - in your favor.
Do I have to expect customs duties?
Some countries outside the EU may impose import duties, levies and similar customs charges on imported goods. These costs are not included in the payments to us. These costs, if any, shall be determined and collected by the customs authorities of the country concerned. For more information, please contact your local customs office.
Are the articles always in stock or are they only produced after an order has been placed?
All items available in the shop are always in stock. The processing of your order takes between 2-3 days.
My order has been changed to "Completed", when will it ship?
In this case your order is ready and will be handed over to the shipping company on the same day, or the day after at the latest.
How will my order be shipped?
We ship with DHL or UPS. However, always as an insured package.
How long does the delivery time take?
For parcels within Germany
Standard shipping: 1-3 days
Customs offices and shipping companies may take additional time to process and deliver your order. Especially during the pre-Christmas period or before certain holidays (e.g. Valentine's Day, Easter)
How can I track my shipment?
As soon as we have processed your package, you will receive a message with your tracking number via email. You will be constantly informed about the delivery status by e-mail.
Will my order be delivered to my home or do I have to pick it up at the post office?
Your Concrete Jungle product will be delivered to your home. If you are not at home, you are also welcome to have your order delivered to you at your place of work. Please enter the billing and shipping address separately.
Can I pick up my order at your place?
Unfortunately, we do not have our own store or showroom at the moment and for the safety of our staff we do not want to receive visitors due to the current COVID-19 situation - so visiting us is not possible at the moment. We are online but always there for you!
Can I also have my order delivered to a postal station?
Of course! To do this, simply use the "c/o" field when entering your address to enter the postal number and write "Packstation" in the "Street" field and enter your Packstation number in the "House number" field.
Can I have my order sent as a gift to another address?
Absolutely! Please indicate the billing and shipping address separately for the delivery of the gift. We even offer you the service to wrap your product lovingly and nicely as a gift for an extra charge of 4,50 €. You can select this in the shopping cart to the appropriate product.